Strategic Plan

STEPS TO STRATEGIC PLAN

ITD STRATEGY PLAN

• Redefine Vision, Mission and Values
• Operating Principles
• 5-Year Focus Areas
• Enterprise Reference Architecture
• Enterprise Programs
• Process Improvement Initiatives 2
• Measurements and Analysis

FUTURE ROADMAP

• Project Roadmap
• Enterprise Architecture Roadmap
• Plan Measurement
• Plan Reviews

ALAMEDA COUNTY VISION 2026 JOURNEY

1. Vision 2016
2. Strategic Vision
3. Efficiency Initiatives
4. Executive Development Program
5. Climate Initiative
6. Rethink AC
7. Millennial Taskforce Initiative
8. Google Innovation Lab
9. Innovate AC Website
10. ACGOV Vision 2026
11. ACGOV Vision 2026 Town Hall Meetins
12. Virtual First
13. Future Innovation

ALAMEDA COUNTY VISION 2026

Operating Principals

• Collaboration
• Equity
• Fiscal Stewardship
• Innovation
• Sustainability
• Access

OUR “CALL TO ACTION”

1. Rapid and transofrmational impact of new technologies
2. County-wide expectations for universal access and service delivery
3. Ongoing need to reduce carbon footprint and be green in all we do
4. Infrastructure that is forward looking, efficient and cost-effective
5. Proven, flexible and dynamic Cybersecurity strategy and framework
6. Service delivery and operations that are robust, reliable and customer-centric

OUR VISION, MISSION & VALUES

OUR VISION

Secure digital government accessible anytime, anywhere.

OUR MISSION

Partner with County Agencies to support the delivery of services through secure, effective and innovative technology solutions.

OUR VALUES

• Integrity – We are a culture that is open, honest, ethical, and fair.
• Customer-Centric – We respect our customers above all else and strive to provide them with innovative solutions through technology.
• Innovation – We thrive on creativity and ingenuity at all levels of the organization and are not afraid to take informed, responsible risks.
• Community – We strive to help and improve our communityby supporting the County’s mission to provide Safety Net Services.
• Diversity – We welcome, respect and honor the diversity of our employees, customers and community.
• Excellence – We strive for excellence in all we do, encourage friendly competition and hold ourselves accountable for delivering the best technical solutions and services possible.
• Life-Long Learners – We are continuous learners who are curious and self-motivated to pursue knowledge and keep abreast of the latest advancements in our industry.
• Fun – We find value in humor and celebrate achievement.

OUR ROADMAP

OUR OPERATING PRINCIPLES

• Values
• Partnership
• Sustainability
• Culture of Innovation and Creativity
• High Quality Delivery
• Anywhere, Anytime, Any Device
• Financial Accountability

OUR FOCUS AREAS

• County Alignment – IT objectives and priorities based on County-wide 10x goals and values
• Talent and Innovation – Attract, develop and retain optimal talent to drive innovation
• Technology Standards – Ensure that technology products and services are deployed most effectively to meet County business needs and objectives
• Information – County data that is secure and accessible from any device at any time
• Progressive Technology – Sustain a scalable, flexible and progressive technology footprint
• Technology Rationalization – Right-size systems and infrastructure
• Cybersecurity – Ensure secure and protected computer systems in an increasingly turbulent environment
• Digital Transformation – Deliver a user friendly and reliable digital customer experience

OUR ALIGNMENT WITH VISION 2026

ITD Focus Areas

• County Alignment
• Talent and Innovation
• Technology Standards
• Information
• Progressive Technology
• Technology Rationalization
• Cybersecurity
• Digital Transformation

IDENTIFYING GAPS TO ACHIEVE THE STRATEGY

SWOT

SHAPING OUR FUTURE

PEOPLE: OUR TALENT AND OUR TALENT PROCESS

Our Differentiators

High Performance Team

• 99% of all projects led internally by highly skilled staff

Community Focus

• Children’s Book Drive
• Intern Programs: SSA, ITD SIP
• Engagement: PRIDE Month, Earth Day, Black History Month, Women’s Hall of Fame, Human Trafficking Awareness

  Diversity – ITD Workforce  

• 87% diverse background
• 6.5% Gen Z, 24% Millennial, 50.5% Gen X, 19% Baby Boomer

Our Goal Progress

• Voluntary attrition decreased to 7%, approx.  half the industry average.
• 47 external candidates hired/ 33 employees promoted / 21 employees converted to permanent
• Focus on Leadership/Team Lead programs to bridge gaps in internal  promotion and succession planning.

The Process

Develop

• Extensive Training plans
• Participate in technical forums and conferences
• Architecture review Board
• Training opportunities, ex. PDA

Retain

• Provide career paths
• Practice Herzberg
• Celebrate success
• Encourage Community Service
• Opportunities for internal advancement

Transition

• Succession planning
• Knowledge sharing
• Exec Mgmt Strategic Meetings
• Stretch Opportunities

PROGRAMS: ITD ENTERPRISE PROGRAMS

Customer Experience 

• Website Accessibility and Self Service
• Digital Transactions

Applications

• Modernization
• GIS Capabilities
• Criminal Justice Roadmap
• SSA Initiatives
• Property Roadmap

Timeline For Enterprise Programs

Number of Projects by Enterprise Program

ARCHITECTURE: OUR FRAMEWORK FOR ARCHITECTURE PLANNING

Call To Action #1: Rapid and transformational impact of new technologies

• Transformational roadmaps and architectures
• Optimized systems development processes
• Retirement of aged solutions and platforms

Call To Action #2: County-wide expectations for universal access and service delivery

• Device-independent applications
• Expanded connectivity
• Location-independent security design
• Virtual First

Call To Action #3: Ongoing need to reduce “carbon footprint” and be “green” in all we do

• Modernized and consolidated Data Centers
• “Green” work including Digital Business Initiatives

Call To Action #4: Infrastructure that is forward looking, efficient and cost effective

• Hybrid cloud architecture and strategy
• Leverage rapidly evolving as-a-service offerings
• Hyper Converged Infrastructure (HCI) architectures

Call To Action #5: Proven, flexible, dynamic Cybersecurity strategy and framework

• County-wide Cybersecurity standards and policies
• Comprehensive person-based authentication and access control

Call To Action #6: Delivery and quality processes are robust, customer centric and dependable

• Customer-centric endpoint management strategies
• Standard architecture, development, and delivery
• Comprehensive monitoring and fault prediction

OUR PROCESSES

• Foster partnership with departments to enable effective use of IT resources and assets
• Secure optimal value from IT-enabled initiatives, services and assets
• Achieve business innovation and improved operational effectiveness via technology
• Deliver IT services as planned; service levels are measured and communicated
• Ensure that unplanned outages for IT services are detected, prevented and managed
• Account for all IT assets and optimize the value provided by these assets
• Ensure that IT-related risk does not exceed risk tolerance; risk is identified and managed
• Ensure scope, schedule and budget for IT services and projects, use PLC
• Ensure that a vendor management process is in place and managed
• Ensure engagement and advocacy for Vision 2026 and ITD Strategic Plan

OUR MEASURES

REFRESH AND UPDATE

Our Annual Strategic Plan update process

1. Assess prior year plan delivery
2. Update departmental projects
3. Revise project list alignment to Vision 2026
4. Update enterprise architecture
5. update SWOT at EMM
6. Assess critical process maturity
7. Funding/Budget submission
8. Enhance metrics
9. Update people
10. Update plan year
11. Revised plan

THE PATH TO TRANSFORMATION

ASSUMPTIONS

• Vision 2026 serves as the overarching guidepost for all our initiatives.
• The Enterprise Architecture is foundational to the ITD Strategic Plan.
• Our team is a high performing technology team with exceptional knowledge, skills and abilities.
• The Board of Supervisors and County Administrator guide us as we deliver technology solutions that meets the County’s needs.
• Our partnership with County Agencies and Departments, the community and vendors is key to delivering exceptional technology services.

OUR PATH TO TRANSFORMATION

Improve

• Anywhere, anytime, any device
• Enhanced security monitoring
• Expanded self- service for Enterprise applications
• Web enablement

Transform

• County-wide digital transformation
• Enterprise systems modernization
• Seamless access to information