Photo of servers infront of a blue sky with clouds.

Services

Project and Portfolio Management

ITD uses best industry practices and methodologies in it’s work. In managing IT projects performed for the County departments and agencies, ITD applies Project Management Institute’s (PMI) methodologies. ITD has two PMI certified Project Management Professionals on staff.  ITD conducts regular project portfolio reviews for each of the internal customers it works with. Departments which conduct their own IT projects often come to ITD for help with IT resources, and ITD provides project management professionals to assist with implementation of those projects.

Application Development

ITD offers a variety of application development services. We can design, build, support and implement web apps, mobile apps for Apple and Android devices, enterprise apps such as PeopleSoft Financials and HRMS, custom apps using various modern and legacy technologies like JAVA, .NET, PHP, COBOL, etc. and cloud based or SAS solutions. ITD has developed and supports dozens of enterprise class custom applications for the various County departments and agencies, as well as several regional applications serving many of the Bay Area counties and local governments. We bring together our understanding of your business, technical expertise, and project methodology to deliver superior technology solutions within agreed upon timeline and budget.

Consulting

With years of experience in the field of Information Technology, ITD helps departments and agencies utilize technology to meet their department's business objectives. Based on their needs, we will help take their department or agency to the next level. We can share best practices with the department or agency and identify the scope, cost and time-frame of the project.

Digital Communication

We live in a new age of communication. People have a variety of digital tools that they can use to communicate instantly with each other.  ITD provides County departments a diverse set of tools to help them communicate through social media, video, live broadcasts, email, and voice technology.

Kiosks

ITD offers self-service kiosks for renewal document submission plus, EBT and Medi-Cal card reissuance at the San Pablo SSC office. Clients can now submit their own periodic report documents (i.e. quarterly, semi-annual, and annual reports) to the kiosk which:

  • scans the documents
  • routes an electronic copy of the documents to their worker's route box
  • notifies CalWIN (preventing benefit discontinuance)
  • issues a receipt as proof of compliance

Radio Services

The Radio Services Group supports radio communications between County, City Agencies, and other offices that provide public protection and general government services to the public.  We maintain the subscriber and infrastructure radio equipment of the East Bay Regional Communications System (EBRCS).  In total, we are responsible to sustain the conditions of 35 sites, 8200 radio subscribers, and 10 dispatches.

Business Process Re-Engineering

A significant portion of a new system implementation is to streamline and optimize the business process that is relying on such systems. As ITD works with the customers on automating their manual processes or modernizing their legacy systems, our business and systems analysts focus on the business process improvements, to make sure that our users have all the modern technologies at their disposal. We educate our customers on the new technologies available to them, from imaging systems and electronic signatures to chat bots and modern dashboards. New technologies result in higher productivity of the County employees, improved and new services offered to the citizens. ITD also provides business and systems analysts as consultants to the departments as they implement their own IT projects.

Cybersecurity

Cybersecurity is an area of constant attention for the ITD Department to ensure we remain aware and pliable in an ever changing environment of security threats. The threat to information systems from hackers and malware is constantly changing and evolving at a rapid pace. As the technology leader for Alameda County, the IT Department recognizes the importance of building a robust and sustainable defensive posture that adapts to the complex Information Security threat landscape. The approach to Information Security must be comprehensive in scope to address all aspects of Information Technology systems and the employees that use them.

ITD has created an Information Security Office and developed a 5-year strategic plan to enhance and promote the County’s security posture. This 5-year plan incorporates well known security standards with a focus on:

  • Security Awareness for County Employees
  • Cyber Intelligence
  • Vulnerability Management for County Systems
  • Advanced Endpoint Protection
  • Account Management
  • Configuration Management
  • Data Access Management

Additionally, ITD has partnered with a number of 3rd party security organizations to collaborate and network with security professionals across the United States.

Citizen Engagement

ITD has lead the way in hosting an annual event for the County that introduces the public to a new concept of combining civic needs with technology. These events allow you to showcase your ideas or collaborate with others to see how quickly and accurately you can design and create a software app or concept that addresses local community needs. Visit our hackathon website to learn more: code.acgov.org

ITD is also championing the County's use of social media. We started the County's social media accounts back in 2009 and have grown them over the years. We also do a social media "roadhow" where we educate County departments about social media and why they need to be using it. All of this is done so that the County and ITD can better communicate with our customers. Connect with us!

Geographical Information System (GIS)

Why settle for a boring tabular data when you can visualize, interact and analyze data using visual platform like maps. ITD provides expertise and resources to assist in designing, programming, implementing, and supporting GIS services for the County Departments.

Infrastructure and Cloud

Cloud is simple, scalable, green, and secure.  We provide a cloud infrastructure that eliminates the need for departments to maintain physical servers for their data, network and collaboration needs. This provides county departments a quick turnaround to get their business applications and processes up and running in no time. Besides the Infrastructure as a Service (IaaS), the County has been leveraging the power and flexibility of the Cloud’s Platform as a Service (PaaS) model. This provides the County departments the ability to develop and use applications without the need to architect, design and provision servers.  In addition, the County has been strategically using the DevOps model to streamline the deployment of applications and infrastructure in the Cloud.